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TeleCourse Etiquette
Audio Taping Release
Confidentiality

  1. Mute Button
  2. Use your telephone's mute button, if there is one. Background noise, the dog barking, radio, etc., could be problems if 30 callers all aren't using their mute buttons. If you don't have a mute button, not to worry. Just try to call from a quiet location.

  3. Breathing
  4. Some people breathe 'heavier' than others. And most of the heavy breathers don't realize it. (Who, ME?) So, we ask everyone to hold the mouthpiece or telephone headset microphone a bit away from their mouth and nose, unless they are speaking. This sounds pretty silly, but when you're on a call with a heavy breather, you'll understand why it matters!

  5. 2-line phones
  6. If you have a two-line phone, please turn the ringer off of the second line. If you don't, and you get a call during the TeleCourse, it can really be a shrill noise that everyone hears.

  7. Dogs (and cats)
  8. If you're on a smaller TeleCourse (like 6-12 callers), your dog will probably woof at exactly the time needed for some comic relief, so it's not usually a problem. But if you're on a larger TeleCourse (12-30 callers), please put Fido in another room.

  9. Speakerphones
  10. Please don't use them, period, unless you use the mute button. Speakerphones are wonderful things, but we ask that you not speak into them when sharing. The clarity/quality simply isn't good enough. Pick up the handset when you share and put the mute button on when you're just listening.

  11. Sharing
  12. The Instructor will usually ask for callers to share or respond, throughout the call. However, please wait to be prompted -- don't just speak up, unless invited. If/when you do share, say something like, "Bruce (or the instructor's name), this is Bob from New York." The Instructor will say, "Yes, Bob, go ahead." Then you can say whatever you'd like to. Always use the Instructors name and wait until they respond, indicating that you can proceed. Note, however, that on smaller calls this formality isn't usually needed and there is a natural flow to people sharing and discussing.

  13. Commenting
  14. If you want to comment on something that another caller has said, please keep your comments extremely positive. Don't say things like: "I disagree with Bob." or "I take exception to that...." or "That's incorrect." Even if all of these are true! Just say what you want to say and if you want to relate it to another caller's comment, make it positive!

  15. CrossTalk
  16. If another caller says something that you want to comment on or ask more information about, go through the Instructor, don't speak to the person directly, at least at first. Let the Instructor play traffic cop. You could say something like, "Bruce, can I ask that Marlene rephrase the point she just made?" Again, on smaller calls, this isn't as necessary, but on the large calls, it really is.

  17. Early/Late
  18. Please don't call the bridge before the scheduled time - another class may be being conducted. And, don't call the bridge number trying to reach Broadway University -- when the bridges aren't being used for TeleCourses, there really isn't anyone 'there.' It's just a bridge system, not a phone system. If you're late to the call, no problem, just dial in and be silent until you catch on to what's being discussed. The Instructor may or may not officially welcome you -- but probably won't so as not to disturb the flow of the call. That doesn't mean you're not welcome!

  19. Audiotaping Release / Permission to Record
  20. You may not audio tape the TeleCourses. Broadway University will be taping the TeleCourses. By participating in the TeleCourse you agree to and give permission to Broadway University, its principals, employees, agents and contractors to record the TeleCourse and use the recordings in any manner. You also understand that they will be converting the recordings to RealAudio. You also understand that Broadway University may commercially release selected tapings or sections of tapings and that this is acceptable to you. You understand that your name will not be used on the packaging, but that, of course, your voice and perhaps your name will be heard by those listening to the RealAudio file and/or the commercially available tape series. Said permission shall also include the unlimited and exclusive rights to own, exhibit and exploit any and all such recordings throughout the universe in perpetuity. By participating in the TeleCourse you waive any and all rights of privacy, publicity, defamation and other rights of a similar nature in connection with the TeleCourse recording and agree not to institute or maintain any claims or actions against Broadway University, its principals, employees, agents, and contractors. Based upon any of the forgoing you acknowledge that you have received valuable consideration for the above.

  21. Bridge Number Confidentiality
  22. You agree to not share the TeleCourse bridge number(s) with anyone.

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